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Outlook Email Support

Configuring Outlook 2010 and Newer

  1. Open Outlook
  2. Click File > Account Settings
  3. Double-click on your account from the list or create a new account and select manual settings
  4. Enter the Account Information
    1. Enter your Name as you want it to appear, First and Last Name.
    2. Enter your email address: (example@yourcompany.com)
    3. Select Account Type: POP3 is recommeded
    4. Enter the Incoming Mail Server: mail.YOURDOMAIN.COM
      Replace YOURDOMAIN.COM with your company’s domain name. This is the same as the text behind the @ symbol in your email address.
    5. Enter the Outgoing Mail Server: mail.YOURDOMAIN.COM
    6. Enter your email address under “User name” (example@yourcompany.com)
    7. Enter your email password
  5. Verify that Require logon using Secure Password Authentication (SPA) is not checked
  6. Click on More Settings
    1. Click on the Outgoing Server tab
    2. Check the box “My outgoing server (SMTP) requires authentication”
    3. Click on the Advanced tab
    4. Change or verify the port numbers for each type is set as follows:
      • Incoming server (Pop3): 110
        -or- if using IMAP: 143
      • Outgoing server (SMTP): 587 (preferred)
        or 25 (default)
        See article: Cannot Send Outgoing Emails for more details.
    5. About “Leave a copy of messages on the server”:
      If you use more than one device to read email; such as your computer and a smartphone, we recommend checking the “Leave a copy of messages on the server” box, and also checking “Remove from server after x days”. Set the number of days to the least required, our recommendation is 3 days. This is to help keep your mailbox from being too full to receive new email.
    6. Click OK
  7. Click Next and then click Finish.
  8. Outlook will now test the settings.

For more information on Ports please see the Email Ports Listing.

Configuring Outlook 2003 and 2007

The instructions are very much the same except you will find the Accounts Settings inside the Tools menu instead of the File menu:

  • Tools > Account Settings

Configuring Outlook Express

  1. Open Outlook Express
  2. Click Tools > Accounts
  3. Double-click on your account to view the properties
  4. Click the Servers tab
    1. Change Incoming mail to “mail.YOURDOMAIN.COM”Replace YOURDOMAIN.COM with your company’s domain name. This is the same as the text behind the @ symbol in your email address.
    2. Change Outgoing mail to “mail.YOURDOMAIN.COM”
    3. Change your Account name to your full email address (for example, email@yourcompany.com)
    4. Verify “Log on using Secure Password Authentication” is disabled
  5. Click OK until back to the main Outlook Express screen

NOTE:The Helpdesk no longer supports nor recommends Outlook Express as this service has been discontinued by Microsoft.

For more information on Ports please see the Email Ports Listing.

Please feel free to contact us if you have any questions about how to configure Outlook.