HELPDESK
Support Documentation
Frequently Asked Questions
What types of support do you provide?
We offer a free library for self-support (below), hourly support options, and our exclusive Web Nurture programs.
How do I request updates or changes to my website?
There are several ways to open a new ticket for our support team. The easiest is to complete the support request form on this website, or if you are signed into your dashboard page at https://cazarin.net then click the button on the top menu to create a ticket. Please note you may also email or phone support, additional charges may apply.
What is the cost of your support fees?
The price varies based on your support plan. If you do not have a plan, you will be charged our standard rate of $150 per hour at quarter-hour increments. If you have a Web Nurture plan you may use hours within the plan and purchase additional hours at the discounted rate of $125/hour.
How do I get support without cost?
Use the links provided and review our self-help library on any of the topics below.
What are the benefits of Web Nurture program?
In addition to several perks you will receive faster response time and your cases are assigned higher priority. Depending on the tier selected you will also have hours available each month to make minor updates and changes to your website.
What is the Web Nurture program?
Please refer to our Web Nurture program pages for more information.
Cazarin stays up-to-date on relevant trends to ensure we’re providing best-in-class service to our clients. Read below as we break down key marketing strategies and important news in the industry
