You are our top priority and have the fastest response time
Thank you for being a VIP customer!
Our Service Level Agreement (SLA)
Web Nurture Program Members
Requests received before 2:00 PM US-CST:
- Critical Issue: Response within four business hours
- Normal Issue: Response within one business day
Requests received after 2:00 PM and out of business hours will be processed the next business day.
Our regular business hours are Monday to Friday, 8:00 AM to 4:00 PM.
All times US Central Time Zone.
To resolve issues on your own view our self support documentation.
VIP Support Ticket
This form is the quickest way to start any request. It creates a ticket in our system and you can see it in your dashboard. You will also get two confirmation emails.
Need Immediate Assistance?
During regular business hours call us: (763)465-0004
After-Hours Emergency Outages/Issues may be reported by ticket or phone.