VIP Support

You are our top priority and have the fastest response time

Thank you for being a VIP customer!

Our Service Level Agreement (SLA)

Web Nurture Program Members

Requests received before 2:00 PM US-CST:

  • Critical Issue: Response within four business hours
  • Normal Issue: Response within one business day

Requests received after 2:00 PM and out of business hours will be processed the next business day.

Our regular business hours are Monday to Friday, 8:00 AM to 4:00 PM.

All times US Central Time Zone.

To resolve issues on your own view our self support documentation.

Self Support
Urgent Matters

VIP Support Ticket

Your Name(Required)
Please use the company email address that we have on file. If you use a personal mail system such as GMail or be sure to enter the website URL so we can match your account.
Should you wish for us to call you back regarding this issue.
What product do you need assistance with?(Required)

Please enter the website you are contacting us about. You may choose to copy and paste a page URL here. You must enter HTTP:// or HTTPS:// for URL validation.
Provide enough detail for Cazarin's Support team to reproduce the problem. You may add any links to pages or screenshots in the message or attach up to three images below.
Drop files here or
Max. file size: 128 MB, Max. files: 3.
    Select the priority for this issue:(Required)
    Critical issues are defined as an outage or system down that makes normal business operations impossible; such as the website being offline, orders not processing, or email not connecting for all users. You may also wish to check our online status page (below).

    This form is the quickest way to start any request. It creates a ticket in our system and you can see it in your dashboard. You will also get two confirmation emails. 

    Need Immediate Assistance?

    During regular business hours call us: (763)465-0004
    After-Hours Emergency Outages/Issues may be reported by ticket or phone.

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