VIP Support

You are our top priority and have the fastest response time

Thank you for being a VIP customer!

Our Service Level Agreement (SLA)

Web Nurture Program Members

Requests received before 2:00 PM US-CST:

Critical Issue: Response within four business hours
Normal Issue: Response within one business day

Requests received after 2:00 PM and out of business hours will be processed the next business day.

Our regular business hours are Monday to Friday, 8:00 AM to 4:00 PM.

All times US Central Time Zone.

To resolve issues on your own view our self support documentation.

Self Support

Urgent Matters

VIP Support Ticket

Your Name(Required)

First Last

Your Email(Required)

Please use the company email address that we have on file. If you use a personal mail system such as GMail or Live.com be sure to enter the website URL so we can match your account.

Your Phone

Should you wish for us to call you back regarding this issue.

What product do you need assistance with?(Required)

Website

Other

Website URL

Please enter the website you are contacting us about. You may choose to copy and paste a page URL here. You must enter HTTP:// or HTTPS:// for URL validation.

Message(Required)

Provide enough detail for Cazarin's Support team to reproduce the problem. You may add any links to pages or screenshots in the message or attach up to three images below.

File

Drop files here or

Max. file size: 32 MB, Max. files: 3.

Select the priority for this issue:(Required)

Normal

Critical

Critical issues are defined as an outage or system down that makes normal business operations impossible; such as the website being offline, orders not processing, or email not connecting for all users. You may also wish to check our online status page (below).

CAPTCHA

This form is the quickest way to start any request. It creates a ticket in our system and you can see it in your dashboard. You will also get two confirmation emails.

Need Immediate Assistance?

During regular business hours call us: (763)465-0004
After-Hours Emergency Outages/Issues may be reported by ticket or phone.

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VIP Support

Our Service Level Agreement (SLA)

VIP Support Ticket

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