Standard Support

Our Service Level Agreement (SLA)

Basic Hosting Clients

Critical Issue: Response within one business day
Normal Issue: Response within two business days

VIP Support – Web Nurture Program Members

Requests received before 2:00 PM US-CST:

Critical Issue: Response within four business hours
Normal Issue: Response within one business day

Requests received after 2:00 PM and out of business hours will be processed the next business day.

EXPLORE VIP

SUPPORT DOCUMENTATION

URGENT MATTERS

Services can be obtained on an hourly basis at $150 per hour.

Your Name(Required)

First Last

Your Email(Required)

Please use the company email address that we have on file. If you use a personal mail system such as GMail or Live.com be sure to enter the website URL so we can match your account.

Your Phone

Should you wish for us to call you back regarding this issue.

What product do you need assistance with?(Required)

Website

Other

Website URL

Please enter the website you are contacting us about. You may choose to copy and paste a page URL here. You must enter HTTP:// or HTTPS:// for URL validation.

Message(Required)

Provide enough detail for Cazarin's Support team to reproduce the problem. You may add any links to pages or screenshots in the message or attach up to three images below.

File

Drop files here or

Max. file size: 32 MB, Max. files: 3.

Select the priority for this issue:(Required)

Normal

Critical

Critical issues are defined as an outage or system down that makes normal business operations impossible; such as the website being offline, orders not processing, or email not connecting for all users. You may also wish to check our online status page (below).

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Need Immediate Assistance?

During regular business hours call us: (763)465-0004
After-Hours Emergency Outages/Issues may be reported by calling (763)420-9992 Menu option 5.