Standard Support

Our Service Level Agreement

Are you looking for reliable and professional web support? Whether you need help with design, development, maintenance, or security, we are here to assist you. However, not all requests are created equal. Some may require more time and attention than others. That’s why we have a Service Level Agreement (SLA) that defines our response time based on your hosting plan and the urgency of the issue.

Our regular business hours are Monday to Friday, 8:00 AM to 4:00 PM (US Central). We review all requests received before 2:00 PM on the same day. Requests received after 2:00 PM or outside of business hours will be reviewed on the next business day.

Web Nurture Program Members = VIP Service

Critical Issue: We will respond within four business hours
Normal Issue: We will respond within one business day

Basic Hosting customers

Critical Issue: We will respond within one business day
Normal Issue: We will respond within two business days

All times US Central Time Zone.

EXPLORE VIP

SUPPORT DOCUMENTATION

URGENT MATTERS

Basic Hosting customers are billed at $150/hour, 30-minute minimum, and billed in 15-minute increments.

Your Name(Required)

First Last

Your Email(Required)

Please use the company email address that we have on file. If you use a personal mail system such as GMail or Live.com be sure to enter the website URL so we can match your account.

Your Phone

Should you wish for us to call you back regarding this issue.

What product do you need assistance with?(Required)

Website

Other

Website URL

Please enter the website you are contacting us about. You may choose to copy and paste a page URL here. You must enter HTTP:// or HTTPS:// for URL validation.

Message(Required)

Provide enough detail for Cazarin's Support team to reproduce the problem. You may add any links to pages or screenshots in the message or attach up to three images below.

File

Drop files here or

Max. file size: 128 MB, Max. files: 3.

Select the priority for this issue:(Required)

Normal

Critical

Critical issues are defined as an outage or system down that makes normal business operations impossible; such as the website being offline, orders not processing, or email not connecting for all users. You may also wish to check our online status page (below).

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Need Immediate Assistance?

During regular business hours call us: (763)465-0004
After-Hours Emergency Outages/Issues may be reported by calling (763)420-9992 Menu option 5.

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