Our Service Level Agreement (SLA)
Basic Hosting Clients
- Critical Issue: Response within one business day
- Normal Issue: Response within two business days
VIP Support – Web Nurture Program Members
Requests received before 2:00 PM US-CST:
- Critical Issue: Response within four business hours
- Normal Issue: Response within one business day
Requests received after 2:00 PM and out of business hours will be processed the next business day.
Services can be obtained on an hourly basis at $150 per hour.
Need Immediate Assistance?
During regular business hours call us: (763)465-0004
After-Hours Emergency Outages/Issues may be reported by calling (763)420-9992 Menu option 5.