Standard Support

Our Service Level Agreement

Are you looking for reliable and professional web support? Whether you need help with design, development, maintenance, or security, we are here to assist you. However, not all requests are created equal. Some may require more time and attention than others. That’s why we have a Service Level Agreement (SLA) that defines our response time based on your hosting plan and the urgency of the issue.

Our regular business hours are Monday to Friday, 8:00 AM to 4:00 PM (US Central). We review all requests received before 2:00 PM on the same day. Requests received after 2:00 PM or outside of business hours will be reviewed on the next business day.

Web Nurture Program Members = VIP Service

  • Critical Issue: We will respond within four business hours
  • Normal Issue: We will respond within one business day

Basic Hosting customers

  • Critical Issue: We will respond within one business day
  • Normal Issue: We will respond within two business days

All times US Central Time Zone.


Basic Hosting customers are billed at $150/hour, 30-minute minimum, and billed in 15-minute increments.

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    Critical issues are defined as an outage or system down that makes normal business operations impossible; such as the website being offline, orders not processing, or email not connecting for all users. You may also wish to check our online status page (below).

    Need Immediate Assistance?

    During regular business hours call us: (763)465-0004
    After-Hours Emergency Outages/Issues may be reported by calling (763)420-9992 Menu option 5.

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