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    Critical issues are defined as an outage or system down that makes normal business operations impossible; such as the website being offline, orders not processing, or email not connecting for all users. You may also wish to check our online status page (below).

    Our Service Level Agreement (SLA)

    Web Nurture Program Members

    Requests received before 2:00 PM US-CST:

    • Critical Issue: Response within four business hours
    • Normal Issue: Response within one business day

    Requests received after 2:00 PM and out of business hours will be processed the next business day.

    Basic Hosting Clients

    • Critical Issue: Response within one business day
    • Normal Issue: Response within two business days

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