Our Service Level Agreement (SLA)

Web Nurture Program Members

Requests received before 2:00 PM US-CST:

• Critical Issue: Response within four business hours
• Normal Issue: Response within one business day
  

Requests received after 2:00 PM and out of business hours will be processed the next business day.

Basic Hosting Clients

• Critical Issue: Response within one business day
• Normal Issue: Response within two business days