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Remote Support Tool


Follow the instructions below. It is best to call the help desk just before you start the program. Our helpdesk can be reached by phone at 763-420-9992, selection option 2 during the announcement.


You may also Schedule time with our Help Desk Click this link and you can schedule a time today or in the future. Provide your contact information and the help desk will contact you at that time.


Instructions

  1. Click the link below and follow the prompts.
    Start a Join.Me meeting
    When you click the link, Join.Me is downloaded you will be prompted to Save or Run the file. Please follow your browser's instructions; where possible choose Run, otherwise save and then run the program after it is downloaded.
  2. After starting the program, you will see a window that looks like
    join.me
  3. Click on the orange start meeting.
  4. The window will change and you will be see a 9 digit meeting ID.
    Give your Meeting ID to the help desk and they will connect to your computer.

Important! After the helpdesk disconnects, please close the Join.Me program to completely close the remote connections.